• Val­u­tazione Cus­tomer Expe­ri­ence AS IS > TO BE
  • Cus­tomer Jour­ney Map­ping
  • Touch­point Map­ping
  • Selezione Touch­point strate­gi­ci
  • Cus­tomer Expe­ri­ence Design
  • G.l.u.e. (Giv­ing Lit­tle Unex­pect­ed Extra)