• Val­u­tazione Cus­tomer Expe­ri­ence AS IS > TO BE
  • Cus­tomer Jour­ney Mapping
  • Touch­point Mapping
  • Selezione Touch­point strategici
  • Cus­tomer Expe­ri­ence Design
  • G.l.u.e. (Giv­ing Lit­tle Unex­pect­ed Extra)